WHAT IS YOUR HOLIDAY RETURN POLICY?
All orders placed November 20th through December 25th this holiday season have 45 days to return! All orders placed using any Black Friday/Cyber Monday Discount codes are able to be returned/exchanged following our regular return policy.
HOW LONG WILL IT BE UNTIL I RECEIVE MY PACKAGE?
Domestic orders are usually shipped within 24 hours, but please allow up to 72 hours for items to be sent out. This does not include custom made-to-order products, as they will take longer to fulfill. We do not fulfill orders on Saturday or Sunday. Please give your order at least 7-10 business days before arriving.
We offer overnight shipping on USA orders (UPS Next-Day Air) for a flat rate of $40. Please note, packages are not delivered on Sundays. We cannot guarantee next-day arrival due to possible carrier delays. If you select overnight shipping for a preorder item, your order will be shipped UPS Next-Day Air once your preorder item arrives at our warehouse.
International orders are sent out within 48 hours and will arrive in 7-21 days.
Orders ship out from Pennsylvania.
You will receive an email with tracking once your order ships.
If you order is a preorder item, it will not ship out according to our usual ship times.
DO YOU OFFER OVERNIGHT SHIPPING?
Yes! For USA only. Please see above.
If you select overnight shipping, your order will be shipped with UPS Next-Day Air.
I CONTACTED YOU VIA EMAIL/THE CONTACT FORM, WHEN WILL I HEAR BACK?
Please allow us up to 48 hours to respond to your request during usual business hours. Our business hours are Mon-Fri 10AM-4PM EST.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, as well as PayPal.
WHAT CURRENCY ARE YOUR PRICES LISTED IN?
All prices listed are in US Dollars.
WHAT IS YOUR RETURN POLICY?
In order to be eligible for a refund, you must process your return within 14 days of receiving your order, or 30 days for store credit. We do not accept returns after our 30 day window. All custom products, stickers, patches, jewelry and sale items are final sale. We'll deduct shipping costs ($6.99) from your refund for use of our return shipping label.
All Exchanges within the US are free of charge. Exchanges outside of the US must be paid for by the customer.
Please note- we do not do exchanges for a different item. Exchanges are for the exact same make and model. Please first return your item for a refund (if eligible) and then place a new order for the item(s) you would like.
I SENT BACK MY RETURN, WHERE IS MY REFUND?
COVID-19 Update: All received returns will be quarantined at our warehouse for 3 days before they are processed. Please allow at least 5 business days from your return arriving at our warehouse for your return to be processed.
Depending on your bank, it may take anywhere between 3-7 business days for the Refund to reflect on your bank statement.
WHEN WILL I RECEIVE MY EXCHANGE?
Please note our COVID-19 update above. We will email you a tracking number when your goods are sent out.
DID YOU RECEIVE MY RETURN YET?
You will receive an email as soon as your return arrives back at our warehouse. If you have shipped a return and not received an email, we are still waiting for your return to arrive.
HOW DO I RETURN/EXCHANGE?
Head over to our returns portal to begin the return process.
MY ORDER WAS DAMAGED IN TRANSIT/IS FAULTY.
If you believe you have received a damaged product, please email contact@colorfulnatalie.com or submit a return request HERE stating your parcel was damaged upon arrival. Please make sure to upload images when choosing the second method. Your item must be in its original packaging with tags intact.
If it has been longer than 30 days since receiving your order, we are unable to assist in damage claims.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
Please note that the payment of duties and taxes is required upon entry (not at checkout).
International orders are shipped with UPS Worldwide Expedited for fastest delivery. For more information about UPS shipping duties and taxes please go to their website.
CAN I RETURN ITEMS I BOUGHT ON SALE?
All items marked 'sale' are final sale
WHY AREN’T ALL OF THE PRODUCTS I ORDERED IN MY SHIPMENT?
All custom products and preorder items ship separately from the rest of your order.
WHY DID I RECEIVE TWO DIFFERENT TRACKING NUMBERS?
Custom products will ship separately from other ordered products. A tracking number is emailed to you from each shipment when available.
I NEVER RECEIVED MY PACKAGE WHAT DO I DO?
Sometimes packages can get lost in the mail, once it has been dropped off and in the hands of USPS/UPS we cannot assist. Please contact your local post office OR UPS with your tracking number.
We are not responsible for orders not delivered due to an incorrect mailing address. If your package is undeliverable and returned to us, we will contact you via email with further instructions.
Please check your surrounding area for any possible areas USPS/UPS could leave your package. We are not responsible for lost, stolen or delayed packages by the mail services.
I ACCIDENTALLY WROTE THE WRONG ADDRESS, CAN YOU CHANGE IT?
We ask that all address changes be emailed to us within the hour of purchase, as we start processing your order as soon as it is received.
We are not responsible for orders not delivered due to an incorrect mailing address. If your package is undeliverable and returned to us, we will contact you via email with further instructions.
I JUST PLACED MY ORDER, CAN I CANCEL IT?
We are usually able to cancel you order if you have yet to receive an order shipped email. This does not apply to custom items. We ask that all changes to your custom order be made within an hour of placing it, as we start working on your custom item ASAP.
HOW OFTEN DO YOU RESTOCK SOLD OUT ITEMS?
We are notified as soon as an item is sold out, and work on getting it back in stock as soon as possible.
If you have your eye on something, make sure to sign up to be notified when the product is back in stock.
MORE QUESTIONS?
Please email contact@colorfulnatalie.com and provide full name and order # if applicable.