GENERAL SHIPPING INFO:
Most orders are shipped within 72 hours, but please allow us more time to process your order during busy periods.
Preorder items do not ship according to our usual ship times. Please check the shipping time stated in the product description. The estimated delivery stated at checkout does not apply to preorder items with unique ship times.
We do not fulfill orders on Saturday or Sunday and are closed on US federal holidays.
Please allow your order at least 7-10 business days before arriving once you receive your tracking info. (Domestic orders only)
Orders are shipped from both New York and Pennsylvania.
Please give your tracking number 24 hours to update its progress.
Local Pickup Orders: Orders placed for local pickup cannot be changed to shipping orders after checkout. If local pickup is the only option available for an item at checkout, this means the item is currently available at our retail store location but is not available in our shipping inventory. Store inventory cannot be shipped. If you are unable to pick up your order, please contact us and we can cancel the order. Orders must be picked up within 7 days of receiving your order confirmation. If your order is not picked up within this timeframe, the items will be returned to inventory and your order will be refunded.
USA
FREE SHIPPING when you spend over $100- no code needed
Orders under $100: $10 flat rate
Track your order: Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. If you cannot find your order shipped email, please check your spam folder or email help@colorfulnatalie.com to have it re-sent.
CANADA
Shipping is $25 flat rate through USPS.
Most orders shipped to Canada are received within 10 business days once shipped.
The payment of duties and taxes is required upon entry, not checkout (if applicable).
INTERNATIONAL
Shipping is $40 flat rate through USPS.
Please contact us directly if you would like to know an approximate delivery date from the date of your purchase.
The payment of duties and taxes is required upon entry, not checkout (if applicable).
If you have any questions regarding the status of your package or other shipping related questions, please email us at help@colorfulnatalie.com.